Effective Date: September 27, 2025

These Terms of Service (“Terms”) govern your use of services provided by Pro Spa Solutions Inc (“Pro Spa Solutions,” “we,” “us,” or “our”). By booking an appointment, contacting us, or approving work, you agree to these Terms.

1) Services

We provide diagnosis, repair, and maintenance for residential hot tubs/spas (all brands/models). Service scope, timing, and pricing are confirmed at booking or on-site after diagnosis.

2) Appointments & Access

• You must be present or provide safe access to the hot tub and related equipment/electrical.

• Clear the work area (snow, debris, pets) and ensure power/water are available.

• Missed appointments or inaccessible sites may incur a call-out fee.

3) Estimates, Pricing & Payment

• On-site diagnosis may be billed as a service call.

• Estimates are based on visible conditions and may change if additional issues are found.

• Parts may require prepayment/deposit.

• Unless otherwise stated in writing, payment is due upon completion of the visit (cash, card, or approved methods).

4) Cancellations & Rescheduling

Please give at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be charged a fee and any special-order parts may be non-refundable.

5) Parts & Special Orders

• We may use OEM or high-quality equivalent parts.

• Manufacturer warranties (if any) apply to parts; their terms control replacement or repair.

• Special-order parts are subject to supplier availability and lead times.

6) Workmanship Warranty

We stand behind our work with a 1-year workmanship warranty on repairs we perform unless otherwise stated in writing. This warranty does not cover:

• Pre-existing issues not addressed during our repair

• Normal wear and tear, misuse, lack of maintenance, or damage from freezing, electrical faults, flooding, or acts of nature

• Third-party work, owner-supplied parts, or issues outside the repaired component(s)

If a covered issue arises within the warranty period, contact us and we’ll arrange assessment and remedy.

7) Customer Responsibilities

• Provide accurate information about symptoms, error codes, prior work, brand/model, and site conditions.

• Maintain proper water chemistry and follow care instructions after service.

• Turn off power when asked and follow any safety guidance provided by our technician.

8) Safety & Site Conditions (Important)

Hot tubs involve electricity and water. If we consider conditions unsafe (e.g., faulty GFCI, damaged wiring, unstable decking, severe leaks), we may refuse or pause work until hazards are remedied. We are not responsible for damage resulting from pre-existing unsafe conditions.

9) Limitations of Liability

To the maximum extent permitted by law, Pro Spa Solutions is not liable for indirect, incidental, special, or consequential damages (including loss of use or enjoyment). Our total liability for any claim will not exceed the amount you paid for the specific service giving rise to the claim.

10) Photos & Documentation

We may document work (notes/photos) for quality, training, and warranty purposes. We won’t publish identifiable customer images without consent.

11) Communications

By contacting us, you consent to receiving service-related messages (calls/texts/emails). You can opt out of non-essential messages at any time.

12) Privacy

Your information is handled per our Privacy Policy (see site footer or policy page). The Privacy Policy is incorporated by reference.

13) Force Majeure

We aren’t responsible for delays or failure to perform due to events beyond our reasonable control (weather, supply chain issues, utility failures, etc.).

14) Intellectual Property (Website)

All website content (text, logos, images, layout) is owned by or licensed to Pro Spa Solutions and protected by applicable laws. You may not copy or reuse without permission.

15) Third-Party Links

Any third-party links are provided for convenience only. We don’t control or endorse those sites and aren’t responsible for their content or practices.

16) Changes to These Terms

We may update these Terms at any time. Changes are effective upon posting to our website. Continued booking or use of services constitutes acceptance of the updated Terms.

17) Governing Law

These Terms are governed by the laws of Ontario, Canada. Any disputes will be handled in the courts of Ontario (with venue appropriate to the Ottawa area).

18) Contact

Questions about these Terms? Get in touch:
📧 Prospasolutionsinfo@gmail.com
📞 613-858-5236